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SHIPPING & RETURNS

SHIPPING POLICY

We want to ensure that your shopping experience is as pleasant as possible, which is why we have created this friendly Shipping Policy to provide you with all the information you need regarding shipping and delivery of your products.
Shipping Methods and Carriers: We offer a variety of shipping methods to cater to your needs, whether you're located domestically or internationally. When you check out, you'll be presented with the available shipping options to choose from.


Order Processing Time: We know you're excited to receive your order, and we strive to process and prepare it for shipment within 3 business days from the date you place your order. It's important to note that this processing time doesn't include weekends or public holidays. During busy seasons or special promotions, order processing times may be slightly longer than usual. But don't worry, we'll always keep you informed by providing estimated processing times on our website or through email updates.


Shipping Time: Shipping time refers to the estimated time it takes for your package to reach its destination after it has been shipped. The shipping time may vary depending on factors such as the shipping method you select, the destination address, and any customs clearance processes. While we provide estimated shipping times during checkout, please remember that these are just estimates and not guaranteed delivery dates.


Shipping Costs: We calculate shipping costs based on factors like the shipping method chosen, the destination address, and the weight and dimensions of the package. To ensure transparency, we display the shipping costs for your order during the checkout process before you finalize your purchase. For international shipments, additional fees such as customs duties or taxes may apply and are the responsibility of the recipient.


Tracking and Order Status: Once your order is on its way, we'll provide you with a tracking number and instructions on how to track your package. Please keep in mind that tracking information may take a short period to become available after the package has been shipped. Shipping Restrictions: We currently offer shipping to most countries around the world. However, there may be certain destinations where we are unable to deliver due to legal restrictions, customs regulations, or limitations imposed by our shipping carriers. If we are unable to ship to your location, don't worry – we'll let you know and provide a full refund for any

RETURN & EXCHANGE POLICY

At Fido First LLC, we strive to ensure that our customers are 100% satisfied with our products and service. If for any reason you are not completely satisfied with your purchase, please review our return policy below.


Return Time Frame: You have 30 days from the date you received your item(s) to initiate a return. Conditions of the Product Items to be returned or exchanged must be in their original condition: unused, unwashed, with original tags, and in their original packaging.


Return Shipping Costs: Customers are responsible for return shipping costs. If the item is defective or we made an error, Fido First LLC will cover the return shipping cost.


All items can be returned to us at :
Fido First LLC
134 E Main Street Suite 135
Middletown, DE 19709


Refund Method: Refunds will be issued to the original method of payment. Please allow 2-3 weeks from the receipt of your return for your refund to be processed.


Exchanges: We offer exchanges for the same item in a different size or color. Please contact us via email at Hello@FidoFirstBrand.com to initiate an exchange.


Non-refundable Items Please note that clearance items are final sale and cannot be returned or exchanged.


Return Process - To initiate a return, please contact us at Hello@FidoFirstBrand.com.


We are here to help! Thank you for shopping with us!

Fido First LLC

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